Policies + Frequently asked questions
No Shows & Cancellations
If you need to cancel or reschedule for any reason please let me know as soon as possible. To provide the best scheduling options for my guests I kindly ask for 48 hours notice. Last minute cancellations are subject to a $25-50 re-booking fee.
If you're running late please contact me. I understand that sometimes life happens. I'll do my best to accommodate, but a $15 late fee will apply. If you're more than 15 minutes late, we may need to reschedule, and a $25+ rebooking fee will apply.
If you know you wont be coming to your appointment please let me know so I'm able to offer that spot to someone else. First no-show will require $50 fee before scheduling being again.
Recurring no shows may no longer be welcome to book an appointment with me.
Confirmations
To help keep your schedule on track, you will receive a text/email to confirm your appointment, before your scheduled appointment and a friendly reminder 24-48 hours prior. Please confirm your appointment as soon as you get the message to ensure everything is set.
I can’t wait to see you and make your hair dreams come true!
Refunds & Redos
My top priority is ensuring you leave the salon feeling thrilled with your hair and well taken care of. If you’re not 100% satisfied with your look, please reach out via phone or email within 7 days of your appointment. While I don’t offer refunds, I’m more than happy to make any necessary adjustments to get you absolutely delighted with your hair. Any changes to original service plan will not be considered a "re-do" and will be charged as a new service.
Examples that do not qualify for a "re-do"
If a client changes their mind on the color they requested.
If the level of blonde is not blonde enough and session work is required and was discussed during consultation.
If any alterations were made at home or with another stylist.
Anything being addressed further than 7 days after appointment.